1. Service Fees:

• All test service fees are non-refundable once the order has been placed and payment has been processed. This is due to the nature of our work and the resources allocated to each test.

2. Sample Submission:

• Customers are responsible for sending samples to our laboratory. The shipping fees for sending samples are the responsibility of the customer and are non-refundable.
• It is the customer’s responsibility to ensure that samples are properly packaged and shipped using a reliable carrier. We are not responsible for any damage, loss, or delay in transit.

3. Cancellations:

• Orders can be canceled within 24 hours of placing the order, provided that the sample has not yet been shipped. After 24 hours or once the sample has been shipped, the order cannot be canceled, and no refund will be issued.

4. Re-testing:

• If a sample is deemed unusable or inconclusive due to factors outside of our control (例えば, improper sample collection or handling), we will notify you immediately. A re-test can be conducted at the customer’s expense.

5. Refunds:

• Refunds will only be issued in cases where we are unable to perform the test due to laboratory errors or equipment failure. In such cases, we will issue a full refund for the test service fee.
• Refunds will not be issued for issues related to sample quality, shipping problems, or customer errors.

6. Returns:

• Since we provide services rather than physical goods, there are no returns applicable. However, if there are any concerns about the service provided, we encourage you to contact our customer service team for assistance.

7. お問い合わせ:

• If you have any questions or concerns regarding your order, please contact our support team at our contact information. We are committed to resolving any issues and ensuring customer satisfaction.